• Architect and manage VDI infrastructure and thin client environments
• Develop automation scripts and workflow tools
• Bridge hardware infrastructure and software solutions

• Created PAR applications for inventory management
• Developed PowerApp email flash tool for IT leadership
• Supported User-Shares, Printer, and Security Servers

• Supported executive and administrative personnel
• Served as project lead coordinating with vendors

• Maintained and created documentation
• Exceeded First Call Resolve and Time Availability metrics